Thanks for visiting METROMUM and welcome!
1) Website Use
Please note that if you browse and use this website you agree to comply and be bound by the following terms and conditions of use which sets out our relationship with you with regards to our website.
The content of the pages of www.metromum.com.au are for your general information and use only. They are subject to change without notice.
METROMUM reserves the rights to change these Terms and Conditions at any time. The most current version of our Terms and Conditions will be posted on our website at all times.
2) Purchases at METROMUM
By placing an order with us you will be deemed to have read, understood and agree to be bound by these terms and conditions.
You can place an order online as a guest or by logging into your account. You can also place an order offline by emailing us at [email protected].
Once your order is placed online or offline you will be emailed an order confirmation via your nominated email address.
Please check your order confirmation to ensure your ordered items and quantity, contact and delivery details are correct. If you find an error on your order confirmation please contact our office immediately so that we can amend your order. Once your order is dispatched, your items ordered and delivery details cannot be changed. If you do not receive an order confirmation email, please contact our office.
We accept payment online via our secure electronic payment system facilitated by Shopify.
Payment is accepted via Mastercard, Visa and Paypal online.
Out of Stock Items and Backorders
METROMUM carries a large range of items for your shopping convenience. Most items are in stock, however due to demand and supplier availability at times item become out of stock or we need to order them to store for you (includes custom made items).
Please note that certain furniture brands may take up to 12 weeks to be delivered due to supplier shipments. You will be advised of estimated arrival dates of supplier shipments should you place a pre-order for furniture.
In the event of an out of stock item, your order will be placed on backorder and you be advised via email. You will then be given the opportunity to cancel your order, choose an alternate product, or wait for your order with an indication of time of its arrival being provided to you. Please note that sale and discontinued items cannot be backordered.
All prices stated on our website are in Australian Dollars and are inclusive of GST. METROMUM reserves the right to change product prices without notice. International orders, will have the GST amount deducted.
If using a discount code in conjunction with your order please enter your code at checkout. If you require assistance please email us at [email protected] A discount code or gift certificate code deduction cannot be applied after your order has been placed or beyond its expiry date.
Your order can be cancelled at any time prior to dispatch. All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled via email or in writing by you. You will receive a confirmation of cancellation via email from METROMUM. Order cancellations for furniture, prams and large items will incur a 30% cancellation fee.
3) Exchange Policy
We have carefully selected all our products for their quality and want you to be happy with your purchase. However, if you are not happy with your purchase for whatever reason please contact us via email at www.metromum.com.au.
Exchanges will be happily given if we are contacted within 7 days of receipt of your product. Items being exchanged must be in resaleable condition with original labels and packaging intact, unused and unworn.
An additional delivery fee will be charged for the mailing out of the item being exchanged. The cost of returning the item for exchange is payable by you.
METROMUM will not offer any refunds due to change of mind or an error on an order confirmation not identified by you prior to dispatch of goods.
Please note that Furniture, prams and sale items are not exchangeable and all sales are final.
4) Incorrect Items Received
If you believe that an item was received by you that was not the correct style or colour as described on our website and your order confirmation please contact us within 7 days of receipt.
We will check your order confirmation and if the item was sent in error, we will reimburse you the cost to post it back to us provided it is in brand new condition with its original packaging and labels attached, unused and unworn. You can elect to have the correct item sent out to you or can request a refund or exchange.
If items returned are not in their original condition including its packaging, we will not reimburse your postage costs or provide a refund in the event of cancellation.